Holiday Inn Express Middletown

We had stayed here previously and not had any problem it was always clean and comfortable

I was charged twice on two different cards for one night stay when I checked in late I advised the desk I was changing my method of payment they said they could not help me I called Booked.net they called the desk for me and advised them what to do the next morning I checked out paid with a different form of payment confirmed I was not being charged twice and yet I was charged on two different cards I have since called and spoken to them 3 times and they basically took the attitude oh well it will drop off your card eventually I don't feel the best satisfactory I asked them to put through a credit on either one of the two cards and they said I just have to wait it out I have left my name and number three times for a manager to call me back no one has called me back at this point I think they should take something off the bill their error is tying up $150 in my checking account since one of the forms of payment was a debit card

quiet rooms and nice breakfast area

outside needs a bit of a facelift

Super friendly staff. Cleanest hotel I've been in in the last 6 months (7 hotels).

Was put in a handicap room. No desk to work with my laptop.

We enjoy the location and amenities the hotel has to offer.

There was a foul odor coming from the sink in the bathroom.

Breakfast was one of the best I have tried.

No ice machine on 2nd floor. Have bad knees and needed ice to relieve the pain. At the end of the day hard to walk that extra distance several times for my comfort.

I have stayed in Holiday Inns twice this year. Great basic hotel.